Role Summary:

Customers(SME) calling, Customer analysis, competition analysis, potential product description, Price comparison, demand analysis, relationship building with prospective customers

Duties and Responsibilities:

• Maintaining a database of customers, address, contact, etc.


• Finding potential customers(SME) through the internet and valuable sources.


• Asking customer about messaging services and campaigns


• Maintaining a record of customer feedback, daily reporting of customer’s feedback


• Maintaining a record of competition, SMS industry comparison, and analysis


• Ask a set of Qs to customers to know about messaging services and campaigns, make a proper record of it


• Maintain a long term relationship with the customer


• Cold calling to prospective clients using a database to conversion and selling


• Answer incoming calls from prospective customers


• Use scripts to provide information about the product’s features, prices, etc. and present their benefits


• Ask pertinent questions to understand the customer’s requirement


• Record the customer’s personal information accurately in a computer system


• Deal with complaints or doubts to safeguard the company’s reputation


• Go the “extra mile” to meet sales quota and facilitate future sales


• Keep records of calls and sales and record useful information


• Managing promotions on social media channels like Facebook, Instagram, Twitter, etc. 

Key Performance Indicators:

• Sales Generation


• Customer and Competition Data


• Numeric Outcomes


• Analytical Skills


• Monitoring


• Multitasking


• Relationship Building

Candidate Specification:

The candidate should have a clear understanding of customer management, complaint handling, customer analysis, and sales calls. Social media marketing experience will be considered an advantage.

NOTE: Zeta Technologies has the right to cross-check all provided academic qualifications & experience certificates at any stage. Fake or false information can lead to disqualification