The purpose of this role is to ensure the day to day management of a team of Sales Agents, driving daily, weekly and monthly targets within an Outbound Sales environment.

Sales Management:

• Manage and drive sales team target and performance.
• Develop the sales team through coaching and training and identifying skills gaps.
• Plan, conduct and document coaching and training sessions to develop agents’ skills and knowledge to improve sales performance.
• Measure and manage the Sales Agent team to ensure out-of-line situations are immediately addressed.
• Conduct team briefs as scheduled by the workforce management team and in line with the
• weekly focus agenda set by the Operations Managers.
• Ensure regular feedback is given to Sales Agents with regards to action plans that have been set
• Sign off Sales Agents timesheets weekly.

Leadership qualities required:

• Train and coach the sales
• Self-motivated and enthusiastic to meet high sales targets
• Ability to cope under demanding pressure
• Ability to direct and be a mentor on the sales ground by actively working to attain everyday sales objectives.
• Excellent team builder and motivator who will thrive on working closely with the team to achieve targets.

Qualifications:

• Minimum Graduation
• 2 - 3 years’ experience driving Sales performance in a Team Leader/Supervisory role.
• Must have outbound sales experience working towards a target.
• Uncapped Commission Opportunity
• Salary – 35000 + Commission.