The Front Desk Officer is responsible for providing secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner. Also responsible for the professional and efficient management of visitors, donors, telephone calls and messages, as well as a variety of clerical duties that support donor services.

• Receive, screen, direct and relay all telephone calls/messages and fax messages.
• Re-direct calls as appropriate and take adequate messages when required.
• Update internal telephone records of staff contact numbers and their job titles.
• Maintain a record of all outgoing calls of employees.
• Adept at using all features of the telephone system and voice mail.
• Record and sort all incoming & outgoing couriers.
• Prepare monthly report of all the couriers and deliveries at the end of the last workday of the month and submits report to General Manager Admin & HCM.
• Maintain outdoor duty register.
• Meet & greet all the visitors/donors/staff upon their arrival at the office in an effective, kind and professional manner and direct them to the relevant department.
• Deal with queries of callers/visitors and provide necessary information to them.
• Ensures knowledge of staff movements in and out of the organization
• Schedule appointments and maintain appointment diary either manually or electronically
• Organize meetings and follow-up call to Donors
• Keep and maintain the reception area clean & tidy all the time.
• As needed, assists with clerical tasks to include typing, filing, proof reading and data entry

Qualification: B.A/B. Sc or equivalent from HEC recognized institute.

Work Experience: 1-2 years of relevant work experience.