| Job Title: |
|
Customer Service Representative |
| Category: |
|
Client Services |
| Total Positions: |
|
1 |
| Job Location: |
|
Lahore |
| Gender: |
|
No Preference |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
2 Years |
| Apply By: |
|
Apr 28, 2023 |
| |
|
|
| |
|
|
|
|
| Job Description: |
- Responsible for building positive interactions and relationships with customers and communicating across E-mail, Calls, messages, and live chat on different social media platforms like WhatsApp, Instagram, Facebook, with excellent clear and concise communication skills. Assist customer's needs with product selection, order verification and placement, replacement, returns, shipping and aftersales issues resolutions.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries regarding products orders and brand.
- Communicating with customers through various channels.
- Assist customers with after-sales service issues
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records and logs of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
|
| Company Information |
|
|
Company Name: Shabbir Textile Mills
Company Description:
Shabbir Textile mills pioneer in men's suiting brand with the flagship of DYNASTY (premium quality fabric) offers an innovative, fast-paced, friendly and informal environment. Our employees roll up their sleeves, dig into the work and never stop learning. If you're looking for a collaborative environment where you'll be challenged intellectually, consider Shabbir Textile.
|
|
