US headquartered leading Software Development Company with a global reach, having top-notch resources.

• Provide top-notch customer support to clients, addressing inquiries and resolving issues related to the financial services.

• Maintain high-quality standards in customer interactions and responses.

• Provide guidance on federal, state, and local tax compliance requirements.

• Assist customers with troubleshooting issues related to tax documentation.

• Stay updated on changes in U.S. tax regulations and communicate relevant updates to customers.

• Guide customers on using tax software and tools to complete their tax filings.

• Provide educational resources to customers to enhance their understanding of tax obligations and compliance.

• Offer insights and advice on tax deadlines, payment schedules, and refund processes.

• Communicate with customers and clients via phone, email, and chat.

• Collaborate with cross-functional teams to ensure seamless communication and resolution of customer concerns.

• Maintain accurate and detailed records of customer interactions within our CRM system.

• Basic knowledge of MS Office applications, including Word, Excel, and Outlook.

• Identify opportunities for process improvements and contribute to the enhancement of customer support procedures.

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field.

• Proven experience in an international customer support role.

• Exceptional communication skills, both written and verbal.

• Knowledge of Tech Savy and how to use Google Sheets & Docs .

• Strong problem-solving skills and a customer-centric approach to handling inquiries.

• Familiarity with using chatbots.

• Ability to work independently and collaboratively in a fast-paced environment.

Other Details:

• Location: Shahra-e-Faisal, Karachi (Night Shift)
• Work Mode: Onsite
• Timings: 8PM - 6AM