Reporting To: CEO/Managing Director

• Working Hours: 7pm to 4am
• Working Days: Mon to Fri

We are seeking a dynamic, results-oriented Manager of E-Commerce Sales to lead our sales team and drive revenue growth. The ideal candidate will develop and implement strategic sales plans, manage a dedicated team, ensure high customer retention, and oversee call center operations to maximize sales. A strong grasp of the e-commerce landscape and current market trends is essential.

Key Responsibilities

Sales Growth & Revenue Generation:

• Develop and execute strategic sales initiatives to achieve volume and revenue targets.
• Monitor, analyze, and report on sales performance across all e-commerce platforms.
• Identify new market opportunities and customer segments to drive growth.

Team Leadership:

• Lead, mentor, and motivate the sales team to achieve individual and team targets.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a collaborative, high-performance work environment.

Customer Retention:

• Implement effective customer retention strategies to build loyalty.
• Address customer inquiries and resolve issues promptly.
• Utilize data analytics to understand customer behavior and improve retention rates.

Call Center Management:

• Oversee call center operations to ensure efficient handling of sales inquiries and order processing.
• Train and support call center staff on sales techniques and product knowledge.
• Monitor performance and implement improvements as necessary.

Sales Target Management:

• Set and achieve sales targets for both volume and product units sold.
• Track key performance indicators (KPIs) and report on progress to senior management.
• Continuously refine sales processes to exceed targets.

Qualifications

• Education: Bachelor’s degree in Business, Marketing, or a related field.
• 5 to 8 years of experience in e-commerce sales management, preferably in the technology or network cables industry.

Skills:

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and sales performance metrics.
• Capability to work night shifts in a fast-paced environment.

Preferred Skills

• Familiarity with e-commerce platforms such as Amazon, eBay, Newegg, and Walmart.
• Up-to-date knowledge of current e-commerce trends and best practices.
• Experience with CRM systems and sales management software.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health insurance and additional benefits.
• Opportunities for professional growth and development.